ERIC L. BRIDGES

 

OBJECTIVE

To utilize and enhance my knowledge and abilities as a Customer Support Engineer, Field Service Engineer or Network System Engineer in a position offering the opportunity for career advancement.

 

 

Technical Skills:

Network System Infrastructure, Operation, Administration, Maintenance & Provisioning (OAM&P), Configuration, Installation, Test & Turn-Up, Trail & Field Deployment, Hybrid Fiber Coaxial (HFC) Networks, SONET/SDH Transports, ATM, DS3 and DS1 Interfaces, LAN & WAN Network topologies, TCP/IP Protocol, PSTN, Digital Loop Carrier, Outside Plant Facility, Planning & Scheduling, Budgeting, Project Management, Database Systems, Net-Server, Web Portal, AutoCAD, PLC/HMI techniques and ladder logics, Servo, Sprocket CMMS, Mechanical & Electrical Applications, Hydraulics & Pneumatic, HVAC Automation Systems, Analytical & Problem Solving, Software and Hardware Application, Microsoft SQL Server, Microsoft Operating System and Microsoft Office (Word, Excel, PowerPoint, Outlook and Access).

 

CAREER ACCOMPLISHMENTS

 

AUTOMATED LOGIC CORPORATION- Kennesaw, GA                                                2014-Present

Process Control Engineer/System Control Support Specialist

Provide remote support in all aspect of services including engineering, installation, system integration, uploads/downloads, start-up & commissioning, test &verification, trouble-shooting, QC/QA, warranty and monitoring of building automation system.

·               Use EMS (Energy Management System) Web CTRL application to test and verify the operation of building functionalities such as heating, cooling, and lighting.

·               Handle multiple service call issues, complete startup and commissioning per site, as well as expound on practices and procedures.

·               Use schematic diagrams and drawings to help field technicians with equipment installation.

·               Remotely diagnose and troubleshoot mechanical and electrical issues and assist with repairs of equipment operation.

·               Modify set points and algorithms within the software.

·               Fill out verification report forms and capture 24 hours trend history of system operation.

·               Maintain and record tickets/cases by entering problem descriptions, work progression, and resolution into a data base system.

·               Assist customers with warranty issues, product returns and replacement parts.

 

 

PARADISE ENGINEERING- Powder Springs, GA                                                                  2012-2014

Handyman Entrepreneurial/Owner

·                          Respond to service calls and maintenance work orders in a timely manner.

·               Perform common home improvement, repairs and maintenance services to residential customers including but not limited to furniture assembly, drywall repair, painting, electrical, HVAC, general plumbing, and general carpentry.

·               Diagnose and troubleshoot mechanical and electrical issues, as well as carrying out solutions for            repairs.

·                          Submit bids and give estimates on jobs and projects as requested by clients.

·                          Keep track of receipts and mileages per customer location in computer base format.  

FLUKE NETWORKS - Duluth, GA                       2007-2012  

Customer Support Engineer/Field Service Engineer

Provided technical support assistance and innovative solutions for telecommunication providers (e.g., AT&T, Verizon, Bell Canada and Qwest Communications) to accomplish installation, loop testing, conditioning, record verification & certification and pre-qualification of copper network facilities.

In addition, supported application engineering, installation, transmission tests and trouble-shooting of host terminal and access remote terminal units interfacing Class 5 switches and Digital Loop Carrier (DLC). Simultaneously, assisted customers with pre-sales, trials, field deployment and technical issues of telecom tools and, as well as network cabling (twisted-pair, coaxial and fiber) test products.

·                          Resolved customer issues including, equipment setup, test practice and procedure, diagnostic & troubleshooting, new user accounts, Net-Server connectivity, software and hardware upgrades,    work package downloads/uploads, and data modifications via telephone, remote access and email.

·                          Documented customer calls/incidents, work progression and resolutions in ONYX database system.

·                          Opened tickets/cases for bug escalation, Return Merchandise Authorization (RMA) on defects in hardware and software applications, sales team and for product loaner replacements.

·                          Practiced lab exercises to simulate, investigate, diagnose and solve real scenario field issues. 

·                          Generated reports for management regarding case metrics of test quality and performance.

·                           Updated the team on new product matters, technical knowledge and feature support.

·                          Maintained a good working relationship with clients by making occasional face-to-face visits to offer alternative solutions to problems and provided training to technical and non-technical individuals. 

 

 

LUCENT TECHNOLOGIES INC., Alpharetta, GA                                                                  2000-2003

Optical Network & System Engineer/Member Technical Support Engineer

Provided technical support assistance in the areas of system engineering, architecture planning & designs, installation and testing of Digital Loop Carriers (DLC) and SONET & SHD networks.

·               Supported customer applications such as system design engineering, turn ups, integrations, installation and as well as Operation, Administration, Maintenance & Provisioning (OAM&P).

·               Provided remotely (via Telnet) and on-site technical support on various tasks including, provisioning, diagnostic & trouble-shooting; software upgrades, DS0/DS1/DS3,OC-1,OC-3 and OC-12 level testing, conversions, network configurations, and outages.

·               Maintained and modified records of customer tickets/cases by entering problem descriptions, work progression, and resolution onto CARES data base system.

·               Participated in field trails on new product development and system integration.

·               Instructed small tutorial classes by giving lectures, presentations and demonstrations of optical network infrastructures, and interfacing related products.

 

 

LUCENT TECHNOLOGIES INC., Thousand Oaks, CA                                                                1996-2000

RF Test & System Integration Engineer

Supported Hybrid Fiber Coaxial (HFC) deployment and system integration of CATV, telephony and high-speed data communication project from the initial stages of bench testing, sweep & balance testing, node data modification and provisioning to the final stages of proof of performance & acceptance tests.

·               Assisted field technicians with test and turn-ups of Outside Plant (OSP) infrastructure, and node acceptance tests, in addition to providing technical expertise on Lucent and non-Lucent products.

·               Reviewed and evaluated engineering node data and implemented changes to drawings (i.e. amplifiers, attenuator pads, equalizers, filters, return amps and etc.) to enhance signal level specifications.

·               Installed, maintained and provisioned head-end and Distribution Central Office (DCO) equipment along with completed wiring and terminating upstream and downstream bay configurations.

·               Performed routine checks of RF levels and data performances.

·               Analyzed and resolved problems for prompt resolution in collaboration with network operations.     

·               Gathered test data/results from test equipment and prepared node acceptance packages for customers.

Project Engineer/Operations Coordinator

Supported project operations consist of planning & prioritizing, coordinating, scheduling and installation of telecommunication equipment for Competitive Local Exchange Carriers (CLEC) throughout the US.  

·               Traveled in-state and out of state to administer CLEC project operations- delegated responsibilities to senior team leaders and technicians and enforced work standard & guidelines.

·               Prepared project plans, assured work assignment and objectives were met on time and within budget.

·               Completed Method of Procedure (MOP) forms to gain access to central offices.

·               Ordered equipment and material per site location, as well as kept track of inventory.

·               Generated charts and spreadsheets to manage work progression and increase productivity.

·               Assisted technicians with equipment installation, powering, cabling terminations, and provisioning as well as supported SS7 interconnectivity.

·               Performed functional test in the CLEC Test environment before handing over to OSS Support Group.

·               Supported BellSouth DEG & PGDB Team Group on OSS/NMA volume (pre-orders, orders and post-orders) transactions prior to production.

·               Supported PathStar Access Server IP telephony over cable planning, configuration and installation deployment for CATV providers (i.e., Comcast, HSA, and Time Warner).

·               Worked in partnership with the NOC support team to resolve any operational issues and answered technical questions in a timely manner.

 

 

SCIENTIFIC ATLANTA, Norcross, GA                                                                                    1995-1996

Laboratory Test Engineer

Performed bench test practices on broadband fiber optic telecommunication amplifiers for fine tuning proper signal levels.

·               Programmed HP Network Analyzer per design engineering specifications.

·               Equipped the amplifier with electronic components per design engineering layouts.

·               Performed component level troubleshooting tasks, soldered/de-soldered electronic components, and made thoroughly inspections on SMT circuit boards. 

·               Gathered data from test equipment and loaded them into a data base system.

 

 

EDUCATION                   

AAS, Electronic Engineering Technology, Virginia College of Birmingham, Birmingham, AL, 1993

 

CERTIFICATION

Cisco Certified Network Associate (CCNA), Currently Studying